Describe your concern

We place the highest value on satisfied customers. If there is ever a reason for a complaint, please provide us with all the necessary information so that we can process the case quickly.


  • Please provide the reason for your complaint as detailed as possible. The more specific you describe the reason under 'Description of your complaint', the better our staff can review your case.
  • To process your complaint, we require high-resolution, meaningful photos that clearly show the reason for the complaint.
  • After reviewing the complaint, a quality assurance staff member will contact you promptly to clarify and regulate the process.

Please send your complaint stating the order number to